12-MONTH CABINET WARRANTY

Golden City Supply warrants to the original consumer purchaser that cabinets, door hinges, and drawer glides purchased from Golden City Supply will be free from defects in materials and workmanship under normal residential use and service for a period of twelve (12) months from the original date of purchase. Proof of purchase is required for all warranty claims.

This warranty is non-transferable and applies only to the original purchaser and products used for residential purposes.

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WARRANTY COVERAGE

During the warranty period, Golden City Supply, at its discretion and subject to the applicable manufacturer’s or supplier’s warranty terms, may repair or replace a product determined to be defective in materials or workmanship with the same or a functionally equivalent product.

Replacement products, components, finishes, or parts are subject to availability and may differ from the original product due to changes in product lines, manufacturing, materials, colours, or finishes.

Golden City Supply may require the defective product, component, photographs, or other supporting documentation to be provided before a warranty claim can be approved.

Approved repair or replacement parts covered under this warranty will be provided at no charge for the product or part itself. Unless otherwise agreed to in writing, the customer is responsible for all other costs and expenses associated with the warranty claim.

These costs may include, but are not limited to:

• Removal of the defective product

• Installation or reinstallation

• Labour

• Transportation or delivery

• Plumbing, electrical, countertop, finishing, or other trade-related work

• Any other costs associated with accessing, removing, repairing, or replacing the product
   

WHAT IS NOT COVERED

This warranty does not cover damage, deterioration, or defects resulting from:

• Normal wear and tear

• Accidents, misuse, abuse, or negligence

• Improper installation

• Improper handling, transportation, or storage

• Failure to perform necessary or reasonable maintenance

• Alterations or modifications to the product

• Exposure to excessive moisture, humidity, heat, or temperature changes

• Water damage

• Improper cleaning products or chemicals

• Environmental conditions

• Natural disasters or other events beyond reasonable control

• Labour, installation, removal, or reinstallation expenses unless specifically authorized in writing by Golden City Supply

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NATURAL WOOD CHARACTERISTICS

Wood is a natural material. Variations in colour, grain pattern, texture, mineral streaks, knots, and other natural characteristics are part of the appearance and beauty of wood and are not considered defects.

Environmental factors, including natural and artificial light, moisture, humidity, cleaning products, smoke, and normal aging, may cause wood and cabinet finishes to darken, lighten, mellow, or otherwise change in appearance over time.

These natural changes are not considered manufacturing defects and are not covered under this warranty.

Wood naturally expands and contracts as temperature and humidity levels change. As a result, painted cabinet products may develop visible hairline fractures, seams, or finish separation around joints. These characteristics are considered normal and are not considered defects.

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GLAZED AND HAND-APPLIED FINISHES

Certain cabinet styles may feature glazed, stained, painted, or other hand-applied finishes.

Because these finishes may be applied by hand, variations in colour, appearance, glaze concentration, brush marks, runs, drips, or other finish characteristics may occur between doors, drawer fronts, and cabinets.

Reasonable variations resulting from the hand-finishing process are considered normal and are not considered defects.

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LIMITATION OF WARRANTY

This warranty is valid only in Canada and is non-transferable.

To the extent permitted by applicable law, Golden City Supply will not be responsible for indirect, incidental, special, or consequential damages arising from the purchase, installation, use, removal, repair, or replacement of the product.

Any implied warranties are limited to the extent permitted by applicable law.

Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable federal or provincial consumer protection laws.

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HOW TO MAKE A WARRANTY CLAIM

To submit a warranty claim, please contact Golden City Supply and provide:

• Original proof of purchase

• Customer name and contact information

• Description of the issue or defect

• Product information, if available

• Clear photographs showing the claimed defect

• Any additional information reasonably requested to assess the claim

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Warranty claims should be submitted as soon as reasonably possible after the defect is discovered.

Golden City Supply will review the claim and, where applicable, coordinate with the manufacturer or supplier to determine warranty eligibility and the appropriate remedy.

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Golden City Supply
Calgary, Alberta, Canada